Welcome to your GrandWild Help!

We are always ready to help you with any questions or concerns you might have.

Our Customer Support Team is available from Monday through Sunday from 5 AM to 9 PM (GMT).

To ask us a question, please go to the Inbox on the header of the website. Press "Ask Question" button to create a new ticket. You can also add files to verify your account or to show us the issue, if you are experiencing any. Press “Submit” button to send the ticket and we will get back to you, as soon as a member of our Support Team becomes available.

If your issue has been solved before receiving an answer, please close the ticket by going to Inbox and pressing “Close” button on the ticket you would like to close.

To reply to our answer, you do not need to create a new question, please expand the ticket you would like to answer to by pressing “+” and add your comment.

Note: It is recommended that any attachment should be a maximum of 10Mbs in size.

In case of any additional questions please send us an email:

Email support



KYC Documents



What should I do if I have forgotten my username/password?
Do I have to open an account again?
What happens if I am suddenly disconnected from GrandWild?
Are there any legal age or country restrictions at GrandWild?
Is it secure to submit my credit card details?
How to withdraw Bonus Money?
How can monitor the status of my Withdrawals?
What are the Wagering Requirements?
What is the Maximum Conversion Amount?